HLB is committed to providing people with exceptional service and value. This includes understanding their needs, offering personalised solutions, upholding quality standards, and creating enduring client relationships. Service excellence serves to reinforce HLB’s purpose, facilitating sustainable impact and long-term prosperity for all our global community.
We recognise that purpose-lead companies embracing all three elements of ESG stand to outshine their peers, while those slow to enhance their ESG performance risk profit declines sooner than anticipated. ESG assurance serves as a crucial tool for fostering accountability, transparency, and confidence among clients and investors, significantly influencing investment choices. Strong ESG performance is pivotal for shaping the future success of the HLB ecosystem.
Embracing ESG assurance and associated services presents an unprecedented opportunity for mid-tier auditors to use their existing skillset to create lasting benefits for their client and communities. While you might believe your clients remain unaffected, many will encounter obligations within their value chains. Additionally, our advisory and tax teams recognise the significance of aiding clients in data collection and navigating complexities like Carbon Border Adjustment Mechanism (CBAM). Leveraging their position within HLB, our firms are ideally situated to offer comprehensive services across all ESG domains. Hence, seizing this dynamic opportunity is paramount for our collective success.”
CASE STUDY
Alcatel-Lucent Enterprise (ALE) is a global company that specialises in digital-age networking, communications, and cloud solutions. Its finance department is committed to high performance and compliance standards, which is where HLB comes in to provide support.
HLB helps ALE collect financial data and ensure local compliance across 33 jurisdictions. Our Global Accounting and Compliance professionals have become a trusted extension to the CFO and his team. HLB’s assistance in accounting and tax compliance allowed ALE to focus on analysing data and improving performance.
We aim to work with the figures and not work to prepare the figures. That means we have about 80% of our time in the finance organisation to work with the figures, and we have about 20% of the time to generate the figures...
I would recommend you to my peers. Very simply because you have a global network with a personal touch - and the human element differentiates you from your peers. As at the end, it’s just about connecting humans.”
AFFINITY PROGRAMME
HLB’s Affinity partner programme supports the network’s strategic objectives, accelerating digital transformation and growth, and enhancing HLB’s proposition by developing deep, long-lasting relationships with innovative software vendors, institutes, associations, and strategic partners.
2023 looked to raise awareness and adoption of Affinity solutions and saw significant investment and input from approved partners at HLB’s conferences and specialty groups. Working in close collaboration with members, 2023 saw the addition of five new software partnerships to our Affinity marketplace including cutting-edge solutions such as DataSnipper and Client Culture (pictured above with HLB Global CEO Marco Donzelli), and increased adoption of existing tools amongst HLB firms, demonstrating the ongoing commitment and investment from members to an innovative, technology-focused approach.
CLIENT EXCELLENCE WITH CLIENT CULTURE
Our mission to become a more value-led, future proof organisation was recognised through the launch of Affinity partnership with Client Culture; a platform that empowers professionals to become better trusted advisors through prioritising responsiveness, reliability, and client-centric approaches.
The partnership showcases the importance of positive client experiences and works to streamline client experience measurement and foster growth. In endorsing a solution that addresses the gap between technical skills and client-focused human skills in accounting firms, and provides standardised methodologies and frameworks, HLB are supporting members in becoming more mature in respect of client experience and achieving a more satisfied and loyal client base.
We have successfully completed two employee NPS initiatives and will be reissuing again this year. We also have just completed our first client NPS exercise with them [the Client Culture team].This has been a very enlightening experience in terms of providing clear insights into our clients’ perceptions and pinpointing areas for enhancement in how we engage and where we need to assist our teams. We wholeheartedly recommend Client Culture for any firm looking to understand and in turn enhance their client and employee satisfaction.”
